This Privacy Policy ("Policy") explains how we ("we" or "our") collect, use and share information you ("User", "you" or "your") use when using our Applications , website and all content related to services and products (the “Services”). We believe that information protection is one of the most important management issues for Internet content service providers. We will comply with applicable laws and regulations in the countries and regions where we operate (such laws and regulations are collectively referred to as "applicable laws") and will strive to properly protect your information in accordance with this policy.

This Policy applies to any and all Services and describes why and how we collect, store and use your information, as well as your choices and rights regarding the information you provide or we collect on the Services. By visiting our website or otherwise using our services, you confirm that you have read, understood and accepted the following terms. If you do not agree to any of the Terms, some basic features of our Services may not function properly, which may prevent you from using them.

We may modify, adjust or amend the terms of this Policy from time to time. We will publish the updated terms to you and seek your consent (and/or your parent/guardian's consent, if applicable) again. You acknowledge and agree to periodically review the updated Terms. If there are major changes to the terms, we will issue an announcement in advance.

1.What information do we collect?

We may collect the following information from you:

1.1 Information you provide

Your profile information. You voluntarily provide us with information when registering for our services, including your username, password, and information you disclose in your user profile.

Proof of your identity or age. We may sometimes ask you to provide proof of identity or age to use certain features. For example, when you log in, we may ask you to register your age so that we can determine whether you are suitable to experience/use our applications.

User Content. We process the content you generate on the Service, including character images, comments, feedback, ratings and related metadata that you upload or create, such as when, where and who created the content ("User Content").

User service information. Any information you provide when communicating with our support team, seeking technical and/or customer service support from us, and/or exercising any of your legal rights as a data subject. When we receive a support request from you, we use this information to provide the support you request. When we receive a request from you as an information subject, we use such information to verify the identity of the requester to ensure that he/she is the person legally authorized to make the information access request or other request.

Information. We collect information you provide when you compose, send or receive messages through our Services. This information includes the content of the message and information about the message, such as when the message was sent, received or read and who participated in the message.

Purchase information and transaction records. If you purchase a product or service, you will be asked to provide information to pay for that product or service. Because credit card billing is handled by the appropriate third-party payment institution, we do not retain your credit card number or security code. We may collect your transaction information after your purchase, such as transaction serial number and transaction history, to resolve transaction disputes.

If you choose to participate in our surveys or events, we may ask you to provide your address, phone number, email address and other information to verify your identity, enable you to participate in the event, and deliver any prizes you may win.

1.2 Information collected automatically

Usage Information. We collect information about your use of the Services, such as how you interact with other users and the users you follow.

Errors, faults, and other information about crashes and their diagnosis. We use this information for authentication purposes, for security purposes, to identify and resolve errors, and to evaluate and improve the functionality of our Services.

Cookies. We and our service providers and business partners use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to automatically collect information, measure and analyze how you use the Services, and enhance your use of the Services experience and improve services.

Device Information. Device ID, device information (name, device type, MAC address, IMEI, CPU, graphics card model, operating system version and language, time zone, screen DPI, device resolution), registration time and login time. We use this information to provide and improve our services.

Malicious content information. In order to ensure that our service has a harmonious and healthy network environment, we collect malicious content information to avoid certain words that may offend or bother other users from appearing through your nickname and/or chat information in the service.

1.3 Information from other sources

We may obtain the information described in this policy from other sources, such as:

We may obtain information about you from certain affiliated entities within our group of companies, including your activity on their applications, websites and platforms.

We may receive information about you from others that includes or references you in User Content, complaints, appeals, requests or feedback submitted to us, or contact information you provide to us.

2. How we use your information.

In order to provide services, fulfill the Terms of Service, and/or any other agreement between you and us, and/or fulfill legal obligations under applicable laws, we collect and process your information to:

Allow you to access or restrict your access to the Services;

Analyze and administer our services for system administration, user services, security, fraud detection, checking the authenticity of account owners, archiving and/or backup purposes;

Correct errors or mistakes, improve our services and respond to customer needs and preferences, including language and location customization, personalized support and guidance, and other responses;

Develop new services or products requested by users and improve user experience;

Verify and confirm payment;

Provide advertising that may be relevant to your interests (you can choose to turn this feature on or off in your device settings, as described below);

Communicate with other users and take action on violations;

Personalize your experience, keep you up to date on the latest product announcements, provide software verification, upgrades and management, notify you of special events, provide participation in our surveys or events, and provide other information related to our services;

Protect the integrity, safety and security of our Services, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions on your use of our Services; and/or

Track your progress on our website and apps to verify you are not a robot and optimize our services.

Our affiliates may be entrusted with processing your information for the above purposes, provided that such affiliates comply with the terms and conditions under this policy. Affiliates in this policy refer to entities that directly or indirectly control us, are controlled by us or are under common control with us.

In all the above circumstances and purposes, you acknowledge and confirm that we may analyze, analyze, segment, combine and/or update all collected information (either in the aggregate or on an individual basis) in order to improve the quality of the Service and provide better experience.

In certain circumstances, we may collect information other than the categories described herein based on your consent. In such cases, we will provide, with your additional consent, further information about any changes to the means or purposes of our collection or processing, which may differ from this policy or are not detailed in this policy. .

In any case where we collect or process your information based on your consent, you may withdraw that consent at any time without this affecting the validity and lawfulness of the collection or processing based on consent given before the withdrawal.

3. How we share your information.

We will not provide, disclose or share your information to third parties unless we have your consent or applicable law permits the provision, disclosure or sharing of your information. However, we may provide your information to the following third parties:

3.1 Business partners

We provide information and content to service providers that support our business, such as cloud service providers and content moderation service providers, to ensure that the service is safe and enjoyable.

Payment Providers: If you choose to purchase virtual items or conduct other payment-related transactions, we will share information with the relevant payment providers to facilitate this transaction. For virtual item transactions, we share the transaction ID so that we can identify you and credit your account with the correct value of the virtual item after you pay.

Each service provider has its own privacy policy and information handling security measures, so when it comes to the collection of information by a specific third party, please participate in its privacy policy. Because these contractors may access, collect or process your information as information controllers and operate under their own privacy policies, please refer directly to the privacy policies on their official websites and learn more about their information processing practices.

3.2 Competent authorities

As required by applicable law, we reserve the right to disclose your information if we believe in good faith that disclosing such information is necessary to identify, contact or bring legal action against you, if (a) you have violated your any other agreement with us, such as the Terms of Service, this Policy, or otherwise harms us; (b) your violation of a third party’s rights and interests (including but not limited to intellectual property rights); and/or (c) We believe it is necessary to prevent fraud or other illegal activity.

3.3 Our group companies

We may also share your information with other members of our group of companies, subsidiaries or affiliates, including to provide services, improve and optimize services, prevent illegal use and provide support to users.

3.4 Sale, merger or other business transaction

We may also disclose your information to third parties:

If we sell or buy any business or assets (whether as a result of liquidation, bankruptcy or otherwise), in which case we will disclose your information to the prospective seller or buyer of that business or assets; or

If we sell, buy, merge with, be acquired by or partner with another company or business, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.

4. Control your information.

We will only retain your information for as long as your account is active or as necessary to provide you with the Services, unless deleted upon your request or as otherwise required by applicable law. You acknowledge and agree that your information will be processed on our servers, which may not be located in the country in which you reside. But please remember that no matter where our servers are located, we strive to take appropriate protective measures to ensure that your rights are consistent with this policy and any applicable law.

If you request that your information be removed or deleted, we will retain your information for as long as necessary for our legitimate business interests, such as complying with our legal obligations, resolving disputes, and/or enforcing the agreement between you and us. Please note that removal or deletion of any of your information may result in us terminating certain applicable services.

We will only store your information for as long as necessary to fulfill the purposes for which it was collected and processed, or as long as longer storage and retention periods are required by applicable law. Upon expiration of such period, your information will be deleted, blocked or anonymized in accordance with applicable law.

5. Your information security.

We have endeavored to take reasonable technical and organizational measures to ensure a level of security commensurate with the varying likelihood and severity of the risks to your rights and freedoms and those of other users. We maintain these technical and organizational measures and may modify them from time to time to improve the overall security of our systems.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we will take reasonable steps to protect your information, such as through encryption, we cannot guarantee the security of information transmitted through the Services; any transmission is at your own risk.

Please note that service providers with links to our Services may collect information about you, and this Policy does not apply to other service providers and does not control their activities. We strongly recommend that you read the privacy policies of such service providers.

6. Your rights and choices.

If you make your request in writing, we will provide you with a copy of your information in electronic format following our verification process. You also have the right to correct or amend your information, delete your information, object to how we use or share your information, limit how we use or share your information, and by emailing admin@codejoys.net. Make any other request provided for herein or as provided for by applicable regulations of the relevant authority. Once we receive your request email, we will proceed with the verification process and respond immediately.

6.1 Right to know how your information is collected, disclosed or shared

You have the right to access your information, which means you have the right to request, free of charge, (i) information about whether your information has been collected, used, disclosed or shared, (ii) the categories of your personal information collected in the past 12 months, ( iii) the categories of sources from which your information was collected, or (iv) the business or commercial purpose, if any, for which your information was collected or shared. You may also exercise your right to access your information through your profile on the Service. If, in our reasonable sole discretion, your verifiable request affects or will affect the rights or freedoms of other users, or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the resulting administrative costs this) or refuse to execute the request.

6.2 Right to rectification

If we process your information, we will take appropriate steps to try to ensure that your information is accurate and up-to-date for the purposes for which it was collected. If your information is inaccurate or incomplete, you have the right to have your inaccurate information corrected without delay in accordance with applicable law (such as GDPR), and you can amend the information you have provided through your profile on the Services.

6.3 Right to delete your information

You have the right to delete your information if the reasons stated in Section 2 of this Policy no longer exist, or if other legal grounds for deletion exist. You can log out of your user account and delete all information through your profile on the Services or by contacting us. . If you wish to withdraw your request, please log in and reactivate your game account within 15 days of submitting your request. You acknowledge and agree that upon deletion of your account, you will no longer be able to access our Services and your Virtual Items and other rights will be cleared. Once the deletion is completed, it is irreversible, so please proceed with caution.

6.4 Right to object

Where we process information in accordance with applicable laws in your country (such as the GDPR), you have the right to object to our processing. If you object, we will no longer process your information unless the information is necessary for the establishment, exercise or defense of legal claims.

6.5 Right to restrict processing

You have the right to restrict the processing of your information in accordance with applicable laws in your country (e.g. GDPR).

6.6 Right to information portability

You have the right to receive your information in a structured, commonly used and machine-readable format and to have that information transmitted to another controller subject to the conditions specified by applicable law in your country (such as the GDPR).

6.7 The right to opt out of the sale of your information (if applicable)

You have the right to opt out of the sale of your information, if any, and to request that we make a statement and provide an opt-out mechanism or link regarding whether our information will be sold, unless otherwise provided by the CCPA.

Notwithstanding the foregoing, if applicable law in the country in which you reside provides otherwise, such law shall prevail.

7. Age restrictions and child protection.

You represent and warrant that when you use our Services, you meet the age requirements of the country/region in which you reside (or the jurisdiction in which you are located) and that you have the necessary rights and legal capacity to use our Services.

The Platform is not directed to children under 18 years of age. If we become aware that personal information from a person under the age of 18 has been collected on the Platform, we will delete this information and terminate that person's account.

If you are a minor or under the age of majority (a "minor" or "child"), please do not send us any information about yourself, including your name, address, telephone number or email address.

Notwithstanding the foregoing, we recognize that we have special obligations to protect children with respect to the collection and processing of information and we do not and will not knowingly collect information from children without the consent of a parent or legal guardian. We strongly encourage parents and guardians to instruct their children not to disclose any information without the prior permission of a parent or legal guardian when using our Services. If we learn that we have collected information from a child, we will delete such information as quickly as possible. Additionally, if you believe we may have any information from or about a child, please contact us at admin@codejoys.net.

8.Cookies and other technologies.

In order for the App to run effectively, we sometimes place small data files called cookies on your device. Most application developers do this. Cookies are small text files that a website saves when you visit a website. It enables the website to remember your actions and preferences, aiming to improve the user experience.

You can control whether to accept cookies through settings or other tools. However, if you disable cookies or limit the ability to set cookies, you may not be able to take full advantage of our Services or access all of its features, which may limit your overall user experience.

9.Change.

We may change this policy from time to time. We will not reduce your rights under this policy without your explicit consent. When we update this policy, we will notify you by updating the "Last updated" date at the top of the policy and posting a new privacy policy. If the changes are material, we will provide a more prominent notice (including, for some services, email notification of privacy policy changes). Your continued access or use of the Services after the date the Policy is updated constitutes your acceptance of the updated Policy. If you do not agree to the updated policy, you must stop accessing or using the Services.

10.Contact us.

If you have any questions, comments, complaints or requests about this policy, please contact us at admin@codejoys.net. We will process your request as quickly as possible. This does not affect your right to lodge a complaint with the relevant data protection authority (if applicable).